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INTIVEO CUSTOMER CASE STUDY
Central Valley Dental Implant & Oral Surgery Institute

Central Valley Dental Implant & Oral Surgery Institute is a full scope oral and maxillofacial surgery practice with expertise ranging from dental implants to wisdom tooth removal.

Intiveo offers customizable procedure based messaging, mass notification sending, 2-way chat functionality, no character limit text messaging, pre-built messaging templates, and more!

“Intiveo is a great service for OMS offices. The ability to send pre-op and post-op instructions for the exact procedure has been great! Patients now arrive more prepared for their appointments.”

Breana, Implant Treatment Coordinator

50% increase 
in confirmation rates

70% increase
in patients completing paperwork before appointment

Prior to Intiveo, Central Valley was using Lighthouse for their patient communication. They decided to make the switch due to Intiveo being more tailored to OMS unlike other tools that are primarily geared toward General Dentistry. They selected Intiveo for our ability to message pre and post-op instructions for specific procedures and our tight integration with their OMS software.

With Intiveo, Central Valley has seen huge improvements across the board.

28% increase in patients following pre-op instructions. Prior to Intiveo, Central Valley was unable to message pre-op instructions, and instead had to manually call every patient. Now they are able to text both the instructions and confirm appointments, resulting in 98% of patients arriving to procedures fully prepared.

 
10% increase in patients following post-op instructions. 
Central Valley now messages patients customized post-op instructions 2 hours after appointments. They additionally send patients home with a paper copy to fully ensure procedures are successful.

 
50% increase in confirmation rate. 
Patients are able to confirm via text, email, or voice.

 
70% increase in patients completing paperwork before appointment. 
This change has been great for saving staff time and allowing patients more time to complete paperwork.

 
1 hour/day in time savings. 
Central Valley no longer has to manually call patients to confirm appointments and relay pre-op instructions, resulting in a significant amount of time savings.

 
Two-way chat allows patients to communicate using the method they prefer.
Central Valley loves being able to use the 2-way chat feature to talk with patients when they are unable to get them on the phone. The templates make it especially convenient as they can copy and paste messages they use all the time.


OVERVIEW

OUTCOMES

INTIVEO CUSTOMER CASE STUDY
Central Valley Dental Implant & Oral Surgery Institute

Improving patient communication for over 14,000 providers

28% increase
in patients following pre-op instructions