INTIVEO CUSTOMER CASE STUDY
Pediatric Dental Group

“The amount of resources that we no longer need to use to confirm appointments is huge.” 

Amanda, Pediatric Reception Operations Manager

1.5 hrs/day in time savings.

Pediatric Dental Group (PDG) is a multi-location practice in Vancouver, Canada. They use Intiveo in tandem with Tracker, their practice management solution. While Tracker offers some patient engagement options, PDG staff find that Intiveo is more user-friendly and offers more options for communicating with patients — the mass messaging feature and ability to send pre- and post-procedure instructions are especially important to them.

One big benefit of using Intiveo was having an appointment confirmation system that saved on staff resources. Previously, it was taking PDG staff 1.5 hours each day to confirm appointments manually. When asked if Intiveo has saved time and energy, Amanda, PDG’s Pediatric Reception Operations Manager, said “Yes!” She added that time-savings is a key point that she would share when recommending Intiveo to another practice.

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Using Intiveo has made a significant impact for PDG not only in terms of time saved, but also by enabling them to send multi-purpose, mass messages. Some of the key features for PDG include:

• Automated confirmations: PDG has been able to save 1.5 hours on manual appointment confirmations with Intiveo, allowing staff to focus on other important tasks.

• Pre- and post-procedure instructions: Using web forms, specifically, pre- and post-procedure instructions, have been key to patient engagement for PDG.

• Mass messaging: The ability to send mass communications has saved PDG time, whether they are doing a marketing blitz, communicating about parking notices near their practice, or alerting their patients about sudden closures.

Overview

Streamlined Confirmations & Mass Messaging

INTIVEO CUSTOMER CASE STUDY
Oral and Facial Surgeons of Illinois

Improving patient communication for over 14,000 providers

Achieved efficiency through reduction in manual tasks.

Leveraged mass messaging for important communication.

Schedule a 30 minute meeting to learn more

Intiveo offers customizable procedure based messaging, mass notification sending, 2-way chat functionality, no character limit text messaging, pre-built messaging templates, and more!

Conclusion

PDG has been able to leverage web forms, mass messaging, confirmations, and more to save time and streamline resources. Amanda adds that Intiveo is “quite user-friendly. The mass messaging that we can do… it’s been great to be able to get that message out as quickly as possible.”