It’s a brand new year; a time for fresh starts and new beginnings. The beginning of a new year is a time when many people make new year’s resolutions for improving themselves in the coming months.
You and your practice can make resolutions for improvement as well. It is easy to slip into complacency and assume that everything at your office is running as smoothly as it can, but now is a good time to take stock and ask yourself “how can I improve?”
Many offices can find small improvements to be made in the efficiency of their patient communication, their staff operations, and more. Ready to find out how? Read on and learn more!
Improving Your Patient Communications
We might sound like a broken record when we talk about patient communication being important, but that’s because it’s true. If your practice has inefficient or ineffective patient communication practices, you’re going to fall behind.
Patients want to be messaged on their terms. You might prefer calling your patients for confirmations, but your patients may not. Many people don’t want a phone call from their dentist, they want a text message they can easily reference later. Using a patient communication system that allows you to tailor your messaging to each patient’s needs is a way to really revitalize your practice.
Provide a Personal Touch
One bonus feature of using a more customizable communication system is that it allows you to provide a more personal touch. What does a personal touch look like in 2023?
As outlined in the previous paragraph, a personal touch means listening to what your patients want. You would likely be surprised at how many patients would prefer a text over a phone call.
But adding a personal touch takes more than that. Even if you are sending patients a text as they prefer, if you’re not building customized messaging, it will still feel very impersonal and cold. Customizable messaging is key to creating that personal connection.
Using the right messaging software, you can easily create custom messaging solutions for your patients. Your patients will notice the difference. They might not comment on it to your face, but they will notice and they will appreciate it. Using text messaging and two-way messaging to communicate with patients is the way of the future for medical practices.
Intiveo Is the Key To Unlocking Your New Resolutions
How do you go about implementing your new year’s resolutions? Using a patient communication software such as Intiveo can get you moving towards your goal! Intiveo allows you to build custom messaging templates and send them to your patients in whatever way works best for them. Text, phone, or email – it’s the answer to your problems!
Intiveo also has a two-way chat feature. Our two-way chat capability is very popular among dental practices and means you can build that personal connection with each and every patient. It allows you to avoid playing phone tag and means you can really tailor the messaging to each patient.
If you are interested in learning how Intiveo can help you reach your new year’s resolution, you can sign up for a free demo. We look forward to showing you what we can do for you.
