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Patient Communication Software for the Entire Patient Journey

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Patient Journey_v5

Enhancing patient communication for every touchpoint in the circle of care

Intiveo is a cloud-based patient communication software that provides automated and customizable patient communication that fits your practice. Designed to optimize communication at each touchpoint your patient has with your practice, Intiveo is built for the entire patient journey. From practice updates and filling missed appointments to getting those critical positive reviews, Intiveo helps you seamlessly communicate with your patients – via text, voice, or email.

Send practice updates and fill appointment requests

  • Robust and easy-to-use email builder with ability to preview and send test emails
  • Library of pre-built messaging templates to choose from
  • Send to your entire patient list or subsegments
  • Short notice messaging
  • Include links to request appointments

Remind patients about their visit and provide screening surveys pre-appointment

  • Send health screening questionnaires before appointments
  • Customize appointment reminders depending on procedure
  • Live updating patient screening response summaries and symptom alert emails
  • Attach key pre-appointment instructions

Implement a virtual waiting room

  • Chat live with patients to let them know when you’re ready to receive them while they wait outside
  • 2-way chat with patients in the virtual waiting room
  • Create and use chat templates for common questions or responses

Follow up with patients post-appointment

  • Automated post-op instructions
  • Include personalized post-appointment surveys

Solicit patient feedback and get positive reviews

  • Send quality improvement surveys post-appointment
  • Automate online review requests to happy patients
  • See aggregated reviews in once place
  • Ability to embed survey results on your website

Get patients back with recalls

  • Customizable by recall type
  • Overdue recall reminders
  • Automatic reminder cancellation if patient books relevant appointment, even if it's not linked in your scheduler

The Intiveo Difference

  • Customizable procedure based messaging
  • Text, voice or email messaging
  • Views for grouped accounts
  • Daily what’s happening dashboard
  • Survey and social review analytics
  • Message center: Quick view of all messages to patients
  • Cloud-based
  • Mutli-lingual
  • Grouped family reminder
  • Send long-form SMS
  • Regional compliance
  • Multi-location management
  • Dedicated support

The Intiveo Difference

customizable messaging
Customizable procedure based messaging
email, voice, and text messaging

Automated email, voice, and text messaging

Multi-language support

Patient reminders in several languages

Multi-Location

Multi-location management with views for grouped accounts

HIPAA and PIPEDA Compliant

Secure and compliant with all data privacy legislations

Dedicated support line

Dedicated support line with 99% CSAT score

  • Customizable procedure based messaging

  • Automated email, voice, and text messaging

  • Patient reminders in several languages

  • Multi-location management with views for grouped accounts

  • Secure and compliant with all data privacy legislations

  • Dedicated support line with 99% CSAT score

    Improving patient communication for over 14,000 providers

    Here’s how some of our customers feel about us

    Keltie B, Perrin Ortho

    "Our patients love how easy it is to get updates on their appointments and communicate with us, without having to phone the office."

    Keltie B., Operations Manager, Perrin Ortho

    Rebecca M, Davidson Dental

    "I absolutely love how user friendly Intiveo software is. It is very easy to navigate, and it saves me so much time to do the things that I need to do around the office. I highly recommend Intiveo!"

    Rebecca M., Receptionist, Davidson Dental

    Stavanger Dental

    "Our staff can now focus on patient care and other important tasks. The patients love the reminders and personalized greetings!"

    Anne Marie C., Practice Administrator, Stavanger Dental

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    © 2020 Intiveo.
    #201-124 E Pender St, Vancouver, BC V6A 1T3

    © 2020 Intiveo. #201 - 124 E Pender St, Vancouver, BC V6A 1T3