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PodcastPersonalize the patient experience
When a call comes in, the Profile Panel smartly adjusts based on contact type to surface the relevant information — whether it’s a referring practice or patient.
Leverage cloud-based communication, seamlessly integrated into the Intiveo platform — making call management easier than ever before.
Call directly through Intiveo’s platform, reaching patients with a few simple clicks. Ensure your team is working smarter, not harder, while turning every call into an opportunity to build trust with patients and referral partners.
Simply search by name, phone number, or other details through Global Search to instantly access patient profiles instead of navigating between screens. Plus, click on a patient’s phone number to call them directly, reducing errors.
When a call comes in, the Profile Panel smartly adjusts based on contact type to surface the relevant information — whether it’s a referring practice or patient.
The actionable call log automatically logs all inbound and outbound calls in detail, empowering staff to easily follow up via text, email or phone directly from the call log. Plus, access voicemails directly in Intiveo.
Locate patients from anywhere within Intiveo to place a call. Simply search by name, phone number, or other details to instantly access their profile without having to navigate through screens.
Enable dental staff to initiate calls directly from Intiveo by clicking on a patient’s phone number to dial immediately, reducing dialling errors and saving time.
When a patient, referring office or other contact calls, Intiveo instantly recognizes them and displays relevant information on the screen with the ability to access the associated profile with one click.
With one click from Caller ID+, the Profile Panel provides essential contact details, workflows, and tools in one place and enables you to view and manage upcoming appointments, access referral history and more. For multiple locations, you can search by Chart ID, see location-specific information for each profile, and more.
Automatically log all inbound and outbound calls in real-time including date, time, duration, and linked voicemails. Easily identify which patients are waiting for a call-back and take action by text, email or call.
Send patients an automatic text when their call is missed, showing them their time is valued and reducing missed revenue opportunities for your practice.
For multi-location practices, easily configure your setup, whether you’re using separate phone numbers or a shared line with extensions. Easily link multiple accounts from different phone providers to one Intiveo account, or link one account to multiple single-location Intiveo accounts.
Use multiple phone numbers on one extension to make and receive calls — all under one patient-facing number. Plus, keep sensitive call logs private by excluding or limiting access, for added security.
We’ve partnered with RingCentral, a global leader in AI-powered business communications, to bring together the robust features of Intiveo’s patient engagement software with their calling capabilities.
