Terms & Conditions

Last updated on September 23, 2024.

These Intiveo Terms of Service (the “Terms”) apply to Customer’s access to and use of the Service. These Terms, together with the terms and conditions included or otherwise referenced in the Orders (together, the “Agreement”), form a binding legal agreement between Mark It Developments, Inc. (“Intiveo”, “us”, “we”, “our”) and Customer. The term “Customer”, “you” or “your” refers to the organization that you represent in agreeing to this Agreement. If your account is being set up by someone who is not formally affiliated with an organization, Customer is the individual creating the account.

BY USING THE SERVICE (INCLUDING THE APPLICATION), CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, ACCEPTS AND AGREES TO BE BOUND BY AND COMPLY WITH THIS AGREEMENT. IF CUSTOMER DOES NOT ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT, CUSTOMER WILL IMMEDIATELY CEASE ANY FURTHER USE OF THE SERVICE. CUSTOMER REPRESENTS AND WARRANTS TO INTIVEO THAT CUSTOMER HAS THE CAPACITY TO ENTER INTO THIS AGREEMENT. IF CUSTOMER IS USING THE SERVICE ON BEHALF OF ANOTHER PERSON, CUSTOMER HEREBY REPRESENTS AND WARRANTS TO INTIVEO THAT CUSTOMER HAS THE AUTHORITY TO BIND SUCH PERSON TO THIS AGREEMENT.

This Agreement is entered into the earlier of: (a) the date Customer first uses any part of the Service; and (b) the date Customer agrees to be bound by these Terms (the “Effective Date”).

1. Definitions. As Used In This Agreement

1.1 “Agreement” is defined in the Heading of these Terms.

1.2 “Application” means the mobile or web applications made available by Intiveo to deliver the Service to Customer in accordance with this Agreement.

1.3 “Confidential Information” means all information regarding a party’s business, including, without limitation, technical, marketing, financial, employee, planning and other confidential or proprietary information, disclosed under this Agreement, that is clearly identified as confidential or proprietary at the time of disclosure or that the receiving party knew or should have known, under the circumstances, was considered confidential or proprietary. Confidential Information includes the Customer Data, information derived from or concerning the Service, the Application, the System or the Documentation and the terms of this Agreement.

1.4 “Custom Services” means any professional services to be provided by Intiveo described in a written agreement between the parties as provided in Section 2.2.

1.5 “Customer” is defined in the Heading of these Terms.

1.6 “Customer Data” means any data, information or information contained in any database, template or other similar document submitted by Customer through the Service or provided by Customer to Intiveo as part of the Service.

1.7 “Documentation” means the designated user manuals, handbooks, online materials, specifications or forms furnished by Intiveo that describe the features, functionality or operation of the System or the Application.

1.8 “Intiveo” means Mark It Developments, Inc.

1.9 “Fees” is defined in Section 4.

1.10 “Installation and Training Services” is defined in Section 2.2.

1.11 “Local Software” is defined in Section 2.1.

1.12 “Order” is defined in Section 2.1.

1.13 “Privacy Statement” means Intiveo’s Privacy Statement as amended from time to time, the most current version of which shall always be available at https://intiveo.com/privacy.

1.14 “Service” means the on-line services delivered by Intiveo to Customer using the System or through the Local Software or the Application, as made available by Intiveo from time-to-time as specified in an Order.  

1.15 “System” means the technology, including hardware and software, used by Intiveo to deliver the Service to Customer in accordance with this Agreement.

1.16 “UserID” is defined in Section 3.1.

1.17 “Users” means Customer’s employees, representatives, consultants, contractors or agents who are authorized to use the Service on behalf of Customer and have been supplied user identifications and passwords for this purpose.  

2. The Service

2.1. Subscription to the Service. Conditional on Customer: (a) complying with the provisions of this Agreement, including but not limited to paying the Fees as required by this Agreement; (b) cooperating with the reasonable requests of Intiveo; (c) providing Intiveo with access to Customer’s internal systems and any required third party systems (and making all required third-party disclosures and obtaining all required third party consents in respect of such access) from which Customer wishes the System or the Application to access Customer Data; and (d) downloading and installing any software designated by Intiveo to receive the Service (“Local Software”), including agreeing to all applicable end-user license agreements and terms of use in respect of any Local Software set forth herein or identified in the files provided with such Local Software, Intiveo hereby grants to Customer a non-sublicensable, non-transferable, non-exclusive subscription to access and use the Service in accordance with this Agreement solely for Customer’s internal business purposes and not for resale or to provide services to third parties. Customer may order the Service under this Agreement by placing orders through the Application (“Orders”). Customer agrees that its purchase of the subscription to the Service is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written public comments made by Intiveo with respect to future functionality or features.

2.2 Installation and Training. Upon placing an Order via the Application that provides for installation and training services as part of the Service, an implementation and critical path roadmap will be mutually agreed between Customer and Intiveo, which period will be not more than sixty (60) days from the Effective Date. This roadmap will set out the process and timeline during which Intiveo will remotely assist with the installation of any Local Software and train Customer and its Users for use of the Service (the “Installation and Training Services”). The Installation and Training Services shall include an aggregate of four (4) hours of remote online training to Customer and its designated Users, including hands-on training exercises, which time may be allocated as desired by Customer. The obligations of Intiveo in this Section 2.2 are subject to Customer ensuring that, prior to commencement of the Installation and Training Services, all hardware and networking capabilities required for use of the Service or specified by Intiveo are installed and in working order at the location Customer intends to access the Service and that all necessary personnel of Customer are available during Intiveo’s regular business hours. For greater certainty, the Installation and Training Services do not include on-premises attendance by Intiveo or its staff.

2.3 Custom Services. Customer may from time to time order Custom Services, including additional training services, under this Agreement by way of a mutual written agreement between the parties setting out the Fees, payment terms, description of Custom Services, performance standards and timeline for delivery.  

2.4 Support. Subject to the terms of this Agreement, including, without limitation, the payment of the Fees set forth in Section 4 hereof, Intiveo shall use commercially reasonable efforts to correct any reproducible failure of the Service to substantially conform to its expected operation, provided that Intiveo will not have an obligation to provide a correction for all such nonconformities.

2.5 Privacy Statement. Subject to the terms of this Agreement, Intiveo will maintain the privacy of Customer Data and the security of the Service as described in and in accordance with the Privacy Statement.

2.6 Internet Security Disclaimer. Customer acknowledges and agrees that Intiveo exercises no control over, and accepts no responsibility for, any content passing through the Internet or for Internet connectivity outside of Intiveo’s control. Customer acknowledges that the Internet is inherently risky despite reasonable measures being taken, and Customer assumes responsibility for its use of the Service over the Internet.

2.7 Limitation, Suspension or Termination of Access. In addition to other rights and remedies of Intiveo under this Agreement, Intiveo may suspend, terminate or limit (in Intiveo’s sole discretion) Customer’s access to or use of the Service, or any part of it, without notice in order to: (a) prevent damage to, or degradation of the integrity of the System, the Application or any of Customer’s systems; (b) comply with any law, regulation, court order or other governmental request or order; or (c) otherwise protect Intiveo from harm to its reputation or business. Intiveo will use commercially reasonable efforts to notify Customer of a limitation, suspension or termination action as soon as reasonably practicable. In the event of a limitation or suspension, Intiveo will restore Customer’s access to the Service when Intiveo determines the event has been resolved. Nothing in this Agreement will limit Intiveo’s right to take any action or invoke remedies, or will act as a waiver of Intiveo’s rights in any way with respect to any of the foregoing activities. Intiveo will not be responsible for any loss or damages of any kind incurred by Customer as a result of any limitation, termination or suspension of the Service under this Section 2.7.

2.8 Third Party Software. The Service receives data from third-party software systems, which will be designated by Customer in the process of setting up the Service. If Customer elects to change, upgrade or materially alter the third-party software system from which Intiveo receives data, Intiveo does not guarantee that all Customer Data or Service functionality will be preserved. Customer is responsible for communicating any changes in data structure, management system, or hardware upgrades that may impact Intiveo’s ability to receive and process Customer Data.

3. Customer’s Use Of The Service

3.1 User Accounts. 

3.1.1 Upon Customer’s request, Intiveo will issue one or more administrator accounts (the “Administrator Accounts”) to Customer that provides Customer with the capability to create user accounts (each, a “Administrator Created User Account”) for each user that Customer wishes to have access to and use of the Services, subject to any limitations on the number of Administrator Created Customer User Accounts set forth in an Order.

3.1.2 If Customer does not request an Administrator Account, Intiveo will issue one user account (the “Intiveo Created User Account“) to Customer.   

3.1.3 Together, the Administrator Accounts, the Administrator Created User Accounts, and the Intiveo Created User Accounts are the “Customer User Accounts“.   Each user and each administrator for the Customer User Accounts designed by the Customer is a “Permitted User”.  Intiveo will issue each Permitted User with a unique user identification name and password (“UserID”). 

3.2 Access and Security Guidelines. 

3.2.1 Customer will not allow any Permitted User to share the Customer User Account or their UserID with any other person.  Customer solely responsible for any and all use of its User ID and all activities that occur under or in connection with the User ID.   Customer will promptly notify Intiveo of any actual or suspected unauthorized use of the Service. Intiveo is not responsible for any actions taken or transactions made to or from a Customer User Account by any other party. The Customer will ensure that each Permitted User only uses the Services through the Customer User Account with the associated UserID.  

 3.2.2 Customer is responsible for identifying and authenticating all Permitted Users and for Permitted Users’ use of the Services in compliance with this Agreement. Customer will promptly notify Intiveo of any actual or suspected unauthorized use of the Services. Intiveo may require that a UserID be replaced at any time and reserves the right to suspend, deactivate, or replace the Customer User Account if it determines that the Customer User Account may have been used for an unauthorized purpose. 

3.2.3 The Customer will ensure that all individual users of the Services, including Permitted Users, are contractually bound to terms and conditions with the Customer that are no less restrictive or protective of Intiveo’s rights than those set forth in this Agreement.

3.3 Customer Responsibilities and Restrictions. Customer will, at all times, comply with all applicable local, state, federal and foreign laws in using the Service. Without limiting the generality of Section 3.1 or Section 3.2, Customer agrees that Customer will not, and will not permit any person to:

3.3.1 use the Service other than as permitted by this Agreement;

3.3.2 use the Service to violate, infringe or appropriate any person’s privacy rights, publicity rights, defamation rights, copyrights, trademark rights, contractual rights or any other legal right;

3.3.3 sublicense or transfer any of Customer’s rights under this Agreement, except as otherwise provided in this Agreement, or otherwise use the Service for the benefit of a third party or to operate a servicer bureau;

3.3.4 copy, modify, alter, change, translate, decrypt, obtain or extract the source code of, create derivative works from, reverse engineer, reverse assemble, decompile, disassemble or reverse compile any part of the Service;

3.3.5 use or launch any automated system, including without limitation any “robot” or “spider” that accesses the Service;

3.3.6 access the Service in order to (i) build a competitive product or service, (ii) build a product using similar ideas, features, functions or graphics of the Service, or (iii) copy any ideas, features, functions or graphics of the Service; or

3.3.7 interfere with, or attempt to interfere with, the Service, the System, the Application or any other networks or services connected to the Service, whether through the use of viruses, bots, worms or any other computer code, file or program that interrupts, destroys or limits the functionality of any computer software or hardware.

3.4 Customer Data. Customer is solely responsible for the Customer Data and will not provide, post or transmit any Customer Data or any other information, data or material that: (a) infringes or violates any intellectual property rights, publicity/privacy rights, law or regulation; or (b) contains any viruses or programming routines intended to damage, surreptitiously intercept or expropriate any system, data or personal information. Intiveo may take remedial action if Customer Data violates this Section 3.4, however, Intiveo is under no obligation to review Customer Data for accuracy or potential liability. Except as provided in this Agreement or as required by law, Intiveo shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data, or for the improper or erroneous upload or extraction of any Customer Data.

Intiveo reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, non-payment of Fees.

3.5 Email Compliance. Customer agrees to comply with all elements of CAN-SPAM, CASL, and other safe sender email practices in using the Service. This includes but is not limited to including unsubscribe links, full contact information in all correspondence, and not releasing private and/or confidential information. Customer may only use email services for those customers with which Customer has an existing business relationship and which have indicated that they accept correspondence from Customer. Customer may not attempt to spoof sender domains, send spam or other offending email practices. Because of carrier technologies, Intiveo makes no expressed or implied warranty of individual message receipt. Intiveo is not liable for any issues associated with the content that Customer provides to its customers.

3.6 Text Message Compliance. Intiveo has worked to achieve carrier certification for text message delivery. To maintain this certification, Customer agrees to only use text message services for those of its customers with which Customer has an existing business relationship and which have indicated that they accept correspondence from Customer. For reliable delivery, Customer agrees to adhere to message limitations including length and delivery. Customer may not attempt to spoof sender domains, send spam or other offending text message practices. Because of carrier technologies, Intiveo makes no expressed or implied warranty of individual message receipt. Standard text message rates apply for all text message services. Intiveo is not liable for any issues associated with the content that Customer provides to its customers.

4. Fees

4.1 Fees and Payment. As consideration for the subscription to the Service, the Installation and Training Services, and any Custom Services provided by Intiveo under this Agreement, Customer will pay Intiveo the fees (“Fees”) set forth in and in accordance with each Order. All Fees will be billed in advance on an annual basis and are due within thirty (30) days of receipt of invoice, unless otherwise agreed to in each Order. Overdue amounts shall accrue interest at the rate of 12% per annum, or at the highest legal interest rate, if less. Customer shall reimburse Intiveo for all expenses (including reasonable legal fees) incurred by Intiveo to collect any amount that is not paid when due.

4.2 Excess Usage. If Customer’s use of the Services: 

4.2.1 exceeds the greater of: (a) the service capacity set forth in the Order; or  (b) Intiveo’s standard service capacity of 72,000 messages per year; or

4.2.2 otherwise requires the payment of additional fees pursuant to the terms of this Agreement, then Customer will be billed for such usage and Customer will pay the additional fees in accordance with this Agreement.

4.3 Taxes. All Fees owed by Customer in connection with this Agreement are exclusive of, and Customer shall pay, all sales, use, excise and other taxes that may be levied upon Customer in connection with this Agreement, except for employment taxes and taxes based on Intiveo’s net income. 

4.4 Suspension. Intiveo reserves the right (in addition to any other rights or remedies Intiveo may have) to discontinue the Service and suspend all UserIDs and Customer’s access to the Service if any Fees set forth in an Order are more than thirty (30) days overdue until such amounts are paid in full. Customer shall maintain complete, accurate and up-to-date Customer billing and contact information at all times. 

4.5 Credit Card Authorization. By submitting credit/debit card (“Bank Card”) data to Intiveo, Customer authorizes Intiveo in its complete discretion to submit a financial transaction(s) for the Fees to Customer’s issuing bank for settlement. Customer agrees that once Intiveo has approved or declined Customer’s transaction, Intiveo has fully performed under the terms of this Agreement. Customer agrees to contact Intiveo in the event that Customer desires to cancel any recurring charge, prior to the next billing cycle. Should Customer fail to contact Intiveo, Customer agrees to indemnify and hold Intiveo harmless from any losses or damages that Customer suffers as a result of a recurring charge. In the event the Customer identifies an error on Customer’s account, including an incorrect amount or unauthorized transaction, Customer agrees to contact Intiveo prior to the next billing cycle. Upon proper notification, Intiveo, in its sole discretion may issue a credit to Customer’s Bank Card.

5. Confidential Information

5.1Obligation. Subject to Sections 6.2 and 6.3, each party agrees (a) to hold the other party’s Confidential Information in strict confidence, (b) to limit access to the other party’s Confidential Information to those of its employees or agents having a need to know and who are bound by confidentiality obligations at least as restrictive as those contained herein, and (c) not to use such Confidential Information for any purpose except as expressly permitted hereunder. Notwithstanding the foregoing, the receiving party will not be in violation of this Section 5.1 with regard to a disclosure that was in response to a valid order or requirement by a court or other governmental body, provided that the receiving party gives the other party with prior written notice of such disclosure in order to permit the other party to seek confidential treatment of such information.

5.2 Exceptions. The restrictions on use and disclosure of Confidential Information set forth above will not apply to any Confidential Information, or portion thereof, which (a) is or becomes a part of the public domain through no act or omission of the receiving party, (b) was in the receiving party’s lawful possession prior to the disclosure, as shown by the receiving party’s competent written records, (c) is independently developed by the receiving party without reference to the disclosing party’s Confidential Information, as shown by the receiving party’s competent written records, or (d) is lawfully disclosed to the receiving party by a third party without restriction on disclosure.

6. Ownership

6.1 System and Technology. Customer acknowledges that Intiveo retains all right, title and interest in and to the System and the Application and all software, materials, formats, interfaces, information, data, content and Intiveo proprietary information and technology used by Intiveo or provided to Customer in connection with the Service (the “Intiveo Technology”), and that the Intiveo Technology is protected by intellectual property rights owned by or licensed to Intiveo. Other than as expressly set forth in this Agreement, no license or other rights in the Intiveo Technology are granted to the Customer, and all such rights are hereby expressly reserved by Intiveo.

6.2 Feedback. Customer acknowledges that any ideas, suggestions, concepts, processes, techniques, enhancement requests, recommendations, test results, data information and other output or feedback, provided or generated by Customer or any User during the term of this Agreement, relating to the use or functionality of the Service or Intiveo’s business, and any and all metadata, anonymized data, raw data and other information reflecting the access or use of the Service by Customer (the “Feedback”), will become Intiveo’s exclusive property without any compensation or other consideration payable to Customer or User by Intiveo, and Customer hereby assign all rights on a worldwide basis in perpetuity to Intiveo in any Feedback and, as applicable, waives any moral rights therein.

6.3 Use of Anonymized Content. Customer hereby grants Intiveo a perpetual, exclusive, irrevocable, worldwide, royalty-free, sublicensable and transferable license to use, host, reproduce, distribute, license, display, perform, modify and create derivative works of any and all Customer Data in aggregated anonymized form. Intiveo will periodically, at Intiveo’s discretion, provide Customer with reports reflecting the access and/or use of the Service and/or Customer Data. To the extent required, Customer agrees to obtain such rights and permissions from Users and Customer’s patients as may be required to grant Intiveo the necessary rights to such anonymized data.

6.4 Customer Data. Subject to Section 6.3, Customer retains all right, title and interest in and to the Customer Data. Intiveo will only use Customer Data to provide the Service under this Agreement. Customer will be solely responsible for providing all Customer Data required for the proper operation of the Service. Customer grants to Intiveo all necessary licenses in and to such Customer Data solely as necessary for Intiveo to provide the Service to Customer. Subject to Section 6.3, Intiveo will not knowingly use or access any Customer Data unless authorized to do so by Customer and, in such circumstances, Intiveo will access and use such Customer Data only as required to perform requested services on behalf of Customer.

7. Term And Termination

7.1 Term. The initial term of this Agreement will commence on the Effective Date and continue for one (1) year, unless otherwise agreed to in an Order (the “Initial Term”). Thereafter, this Agreement will renew for additional one (1) year terms (each a “Renewal Term”, and together with the Initial Term, the “Term”) unless either party gives the other party prior written notice of non-renewal at least thirty (30) days prior to the expiration of the then-current Term. The terms applicable to any renewal shall be determined by Intiveo from time to time, provided that any amendment to Intiveo’s business terms shall be consistent with Intiveo’s then current practices for its customers subscribing for substantially similar services. Intiveo may increase the Fees on an annual basis by providing written notice to Customer at least 45 days in advance of the Renewal Term.

7.2 Early Termination. Either party may terminate this Agreement upon written notice if the other party materially breaches this Agreement and does not cure such breach (if curable) within fifteen (15) days after written notice of such breach. Customer may terminate this Agreement within fifteen (15) days of receipt of notice from Intiveo of an amendment to this Agreement pursuant to Section 11.7. Upon the termination of this Agreement for any reason, (a) any amounts owed to Intiveo under this Agreement before such termination will become immediately due and payable; and (b) each party will return to the other all property (including any Confidential Information) of the other party in its possession or control. Intiveo agrees that upon any early termination of this Agreement, Intiveo will allow the Customer to access, without the right to modify, enhance or add to, the Customer Data (either through on-line access or an off-line mechanism provided by Intiveo) for a reasonable time period after termination. Thereafter, Intiveo will remove all Customer Data from the System and all Customer access to or use of the System, the Application and the Service will be immediately suspended. Intiveo may terminate a free or trial account at any time for any reason prior to the end of the trial period.

7.3 Money-back Guarantee. Within 60 days of this agreement’s effective date,  should the Customer not be satisfied with Intiveo’s Application and Customer Service and provided: (a) the Customer has attended initial onboarding meetings; and (b) given necessary onboarding information and access granted; Customer may at their sole discretion terminate this agreement and obtain a full refund of any Fees paid.

7.4 Surviving Provisions. The rights and duties of the parties under Sections 4, 5, 6, 8, 9, 10, 11.3, 11.4, 11.5 and 11.7 and such other provisions of this Agreement which by implication from its nature is intended to survive the termination or expiration of this Agreement, shall survive the termination or expiration of this Agreement.

8. Warranty; Disclaimer

THE SERVICE AND ANY OTHER PRODUCTS AND SERVICES PROVIDED BY INTIVEO TO CUSTOMER ARE PROVIDED “AS IS”, “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT ANY WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND. INTIVEO HEREBY DISCLAIMS ALL EXPRESS, IMPLIED, COLLATERAL OR STATUTORY WARRANTIES, REPRESENTATIONS OR CONDITIONS, WHETHER WRITTEN OR ORAL, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, SECURITY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, ACCURACY, QUALITY, INTEGRATION OR FITNESS FOR A PARTICULAR PURPOSE. INTIVEO DOES NOT WARRANT THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR BE ERROR FREE. WITHOUT LIMITING THE GENERALITY OF ANY OF THE FOREGOING, INTIVEO EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT ANY DATA OR INFORMATION PROVIDED TO CUSTOMER IN CONNECTION WITH CUSTOMER’S USE OF THE SERVICE (INCLUDING ALERTS AND RECOMMENDATIONS) IS ACCURATE, OR CAN OR SHOULD BE RELIED UPON BY CUSTOMER FOR ANY PURPOSE WHATSOEVER. INTIVEO MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND ABOUT THE ACCURACY OR COMPLETENESS OF ANY SITES, APPLICATION, PAGES OR SERVICES LINKED TO OR THROUGH THE SERVICE. INTIVEO DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR, ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD-PARTY THROUGH THE SERVICE OR ANY HYPERLINKED SERVICE OR WEBSITE FEATURED IN ANY USER SUBMISSION, BANNER, SPONSOR MESSAGE OR OTHER ADVERTISING. INTIVEO SHALL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN THE CUSTOMER AND ANY OTHER USER OF THE SERVICE OR ANY THIRD-PARTY PROVIDERS OF ANY PRODUCT OR SERVICE.

9. Indemnity

9.1 By Intiveo. If any action is instituted by a third party against Customer based upon a claim that the Service, the Application or the System, as delivered, infringes any third party intellectual property rights in the United States or Canada, Intiveo shall defend such action at its own expense on behalf of Customer and shall pay all damages attributable to such claim which are finally awarded against Customer or paid in settlement of such claim. Intiveo may, at its option and expense, and as Customer’s exclusive remedy hereunder, (a) procure for Customer the right to continue using the Service, (b) replace or modify the System, the Application or the Service so that it is no longer infringing but continues to provide comparable functionality, or (c) terminate this Agreement and Customer’s access to the Service and refund any amounts previously paid for the Service attributable to the remainder of the then-current term of this Agreement. Intiveo shall have no liability to Customer for any infringement action which arises out of a breach of the terms and conditions of this Agreement by Customer or of the use of the Service, the Application or the System (i) after it has been modified by Customer or a third party without Intiveo’s prior written consent, or (ii) in combination with any other service, equipment, software or process not provided by Intiveo. This Section 9 sets forth the entire obligation of Intiveo and the exclusive remedy of Customer against Intiveo or any of its suppliers for any alleged infringement or adjudicated infringement of any patent, copyright or other intellectual property right by the Service, the Application or the System.

9.2 Exceptions. Intiveo will have no liability to Customer pursuant to Section 9.1, or otherwise under this Agreement, for any claim under Section 9.1, if: (a) Customer or any User is in breach of any term or condition of this Agreement; or (b) such claim relates in any way to Customer’s or any User’s use of the Service: (i) after it has been modified by Customer or a third party without Intiveo’s prior written consent; (ii) in combination with any other service, equipment, software or process not provided by Intiveo; or (iii) after Intiveo has notified Customer to cease use of the Service, due to such a claim.

9.3 By Customer. If any action is instituted by a third party against Intiveo arising out of or relating to: (a) Customer’s use of the System, the Application or the Service (including claims by any customer or business partner of Customer); (b) Customer’s breach of any of Customer’s obligations, representations or warranties under this Agreement; or (c) an allegation that the Customer Data, or the use of Customer Data pursuant to this Agreement, infringes the intellectual property, privacy, or other right of a third party or otherwise causes harm to a third party, Customer will defend such action at its own expense on behalf of Intiveo and shall pay all damages attributable to such claim which are finally awarded against Intiveo or paid in settlement of such claim. Customer shall have no obligation under this Section 9.3 for any claim or action that is described in Section 9.1 or arises out of a breach of this Agreement by Intiveo.

9.4 Conditions. Any party that is seeking to be indemnified under the provision of this Section 9 (an “Indemnified Party”) must (a) promptly notify the other party (the “Indemnifying Party”) of any third-party claim, suit, or action for which it is seeking an indemnity hereunder (a “Claim”), and (b) give the Indemnifying Party the sole control over the defense of such Claim. However, if an Indemnified Party fails to notify the Indemnifying Party promptly, the Indemnifying Party will be relieved of its obligations under this Section 9 only if and to the extent that its ability to defend the Claim is materially prejudiced by such failure. The Indemnifying Party may settle or compromise a Claim without the Indemnified Party’s prior approval of any such settlement or compromise only if (A) such settlement involves no finding or admission of any breach by an Indemnified Party of any obligation to any third party, (B) such settlement has no effect on any other claim that may be made against an Indemnified Party or any defense that an Indemnified Party may assert in any such claim, and (C) the sole relief provided in connection with such settlement is monetary damages that are paid in full by the Indemnifying Party. Upon the Indemnifying Party’s assumption of the defense of such Claim, the Indemnified Party will cooperate with the Indemnifying Party in such defense, at the Indemnifying Party’s expense.

10. Limitation Of Liability

The following provisions have been negotiated by each party, are a fair allocation of risk, are an essential basis of the bargain under this Agreement and shall survive and continue in full force and effect despite any failure of consideration or of an exclusive remedy:

10.1 Amount. IN NO EVENT SHALL INTIVEO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOSS OF REVENUE, INCOME, PROFIT, REPUTATION, GOODWILL OR CUSTOMERS WHATSOEVER RESULTING FROM USE OF OR ACCESS TO THE SERVICE, THE APPLICATION OR THE SYSTEM, INCLUDING WITHOUT LIMITATION RESULTING FROM ANY: (I) ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN THE SERVICE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM ACCESS TO OR USE OF THE SERVICE; (III) UNAUTHORIZED ACCESS TO, OR USE OF, THE SERVICE, INTIVEO’S SERVERS, PERSONAL INFORMATION OR OTHER INFORMATION STORED THEREIN OR THEREON; (IV) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) TERMINATION OF ACCESS TO THE SERVICE OR REMOVAL OF OR REFUSAL TO DISPLAY CONTENT; (VI) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD-PARTY OR OTHERWISE; OR (VII) ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND RELATING TO THE CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE AFFECTED PARTIES ARE AWARE OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL INTIVEO’S SUPPLIERS OR LICENSORS HAVE ANY LIABILITY ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT.

10.2 Type. IN THE EVENT THAT ANY OTHER PROVISION SHALL FAIL OF ITS ESSENTIAL PURPOSE, THE TOTAL AGGREGATE LIABILITY OF INTIVEO FOR ANY AND ALL CLAIMS RELATED TO THIS AGREEMENT SHALL BE LIMITED TO DIRECT DAMAGES SUFFERED BY THE CUSTOMER, NOT TO EXCEED THE PORTION OF THE FEES ACTUALLY RECEIVED BY INTIVEO FROM THE CUSTOMER IN RESPECT OF THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM PURSUANT TO THE ORDER IN CONNECTION WITH WHICH THE CLAIM AROSE, EVEN IF THE PAYMENT RECEIVED BY INTIVEO DURING SUCH THREE (3) MONTH PERIOD IS FOR AN ANNUAL SUBSCRIPTION. ALL CLAIMS THAT THE CUSTOMER MAY HAVE AGAINST INTIVEO WILL BE AGGREGATED TO SATISFY THIS LIMIT AND MULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMIT. ANY ACTION COMMENCED AGAINST INTIVEO FOR ANY AND ALL CLAIMS RELATED TO THIS AGREEMENT, SHALL BE BROUGHT WITHIN TWELVE (12) MONTHS AFTER SUCH CAUSE OF ACTION SHALL HAVE FIRST ARISEN. IN NO EVENT SHALL INTIVEO BE LIABLE FOR PROCUREMENT OR COSTS OF SUBSTITUTE PRODUCTS OR SERVICES.

10.3 Proceedings. CUSTOMER AGREES THAT, WITH RESPECT TO ANY DISPUTE RELATED TO THIS AGREEMENT: (I) CUSTOMER HEREBY GIVES UP CUSTOMER’S RIGHT TO HAVE A TRIAL BY JURY; AND (II) CUSTOMER HEREBY GIVES UP THE CUSTOMER’S RIGHT TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INCLUDING BUT NOT LIMITED TO CLASS ACTION LAWSUITS INVOLVING ANY SUCH DISPUTE RELATED TO THIS AGREEMENT.

10.4 Extent of Limitations. ALL FOREGOING LIMITATIONS AND EXCLUSIONS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

11. General Provisions

11.1 Publicity. Intiveo and Customer may make public announcements, including but not limited to, press releases and media announcements, of the existence of this Agreement and the relationship between the parties. All public announcements by either party concerning this Agreement are subject to prior written approval by Customer and Intiveo, which approval shall not be unreasonably withheld. The parties will use reasonable efforts to review and approve public announcements within three (3) days of submittal. Customer agrees to allow Intiveo to use Customer’s name in customer lists and other promotional materials describing Customer as a customer of Intiveo and a user of the Service.

11.2 Assignment. Customer may not assign this Agreement to a third party without Intiveo’s prior written consent not to be unreasonably withheld, except to a third party that controls, is controlled by or is under common control with Customer. Intiveo may assign this Agreement or any rights hereunder to any third party without Customer’s consent. Any assignment in violation of this Section 11.2 shall be void. Any assignment is conditional upon the assignee agreeing in writing to be bound to the terms of this Agreement which shall be binding upon and inure to the benefit of the parties’ successors and permitted assignees.

11.3 Arbitration. Except for any dispute related to the intellectual property rights of a party, any dispute or claim arising out of or relating to this Agreement shall be referred to and finally resolved by binding arbitration before a single arbitrator under the International Commercial Arbitration Rules of Procedure of, and administered by, the British Columbia International Commercial Arbitration Centre (“BCICAC”). The appointing authority shall be the BCICAC. The place of arbitration shall be Vancouver, British Columbia, Canada and the language of the arbitration shall be English.

11.4 Choice of Law. This Agreement and any action related thereto shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflicts of law principles. The U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement.

11.5 Notices. Any notice or other communication required or permitted under this Agreement and intended to have legal effect must be given in writing to the other party at, for Customer the address set forth in the Order and for Intiveo at [email protected] or #201, 124 East Pender Street, Vancouver, BC V6A 1T3 (each party may change its address from time to time upon written notice to the other party of the new address). Notices will be deemed to have been given upon receipt (or when delivery is refused) and may be (a) delivered personally, (b) sent via certified mail, (c) sent via fax or email, or (d) sent by recognized air courier service.

11.6 Entire Agreement. This Agreement is the entire understanding and agreement of the parties, and supersedes any and all previous and contemporaneous understandings, agreements, proposals or representations, written or oral, between the parties, as to the subject matter hereof. Only a writing signed by both parties may modify it.

11.7 Amendments. Intiveo reserves the right to modify this Agreement or its policies relating to the Service at any time, effective upon posting an updated version of this Agreement in its Application and giving notice to Customer. Unless Customer terminates this Agreement pursuant to Section 7.2, continued use of the Service after notice is given to Customer of any such changes shall constitute Customer’s agreement to such changes.

11.8 Severability and Waiver. In the event that any provision of this Agreement is held to be invalid or unenforceable, the valid or enforceable portion thereof and the remaining provisions of this Agreement will remain in full force and effect. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. All waivers must be in writing. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.

11.9 Relationship of the Parties. The parties to this Agreement are independent contractors, and no agency, partnership, franchise, joint venture or employee-employer relationship is intended or created by this Agreement.

END OF AGREEMENT