Better Patient Engagement = A Healthier Bottom Line for Dental Practices

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In today’s landscape, dental and oral surgery practices are being pushed to do more with less. Staffing shortages, rising wages, and mounting operational demands are making it harder than ever to keep up. That’s why smart practices are turning to patient engagement platforms. Not just to connect better with patients, but to save time, reduce costs, and boost revenue.

Here’s what the data in our recent benchmark report can tell you.

The cost of manual work

Let’s say your practice has one office manager and two front office associates. According to 2025 salary data, that team’s combined hourly cost is around $87/hour in the U.S.

Now imagine they’re spending hours every day on manual tasks like:

• Calling patients to confirm appointments
• Chasing down paperwork
• Following up on referrals
• Inputting patient data from paper forms

And, it adds up — fast.

Where practices are gaining back time (and money)

Practices using patient engagement platforms like Intiveo are saving 2–3 hours per day. \That’s time that can be reinvested into higher-value tasks, like:

• Training new staff
• Improving workflows
• Focusing on in-person patient care
• Building stronger relationships with patients

For general practices, saving just 3 hours a day at an average hourly cost of $87 adds up to $65,511 in annual savings. That’s more than 750 hours a year reclaimed from repetitive tasks that can now be automated.

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Engagement software pays for itself

The benefits go beyond reclaimed time. Practices also see measurable improvements in:

• Fewer no-shows thanks to smarter, timely reminders
• Increased patient retention through consistent follow-up
• More successful recalls, leading to better care and more revenue

The result? A more efficient, scalable practice, and a more fulfilled team that isn’t buried in busywork. When you give your team the right tools, you empower them to do what they do best: care for people. Download the full 2025 Dental Patient Engagement Report to see the benchmarks, breakdowns, and real-world results. Plus, we offer a number of resources to support your practice, including our podcast, The Patient Experience Blueprint.

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