How Did Automated Appointment Software Help Conestoga Oral Surgery Save 6 Hours A Day?

woman with phone

Automated Appointment Software In 2022

A dental office is a busy place, with patients coming in for everything from routine cleanings to root canals. In order to keep everything running smoothly, your dental team must be able to schedule appointments and make sure they don’t conflict with one another.

Traditionally, the task of manually reminding patients of their appointments is delegated to the administrative staff – on top of providing excellent patient service, scheduling, tracking inventory, and all other day-to-day tasks. Not only can handling many manual tasks be overwhelming but it also increases the chance of human error, slows down your dental office and creates additional costs.

Luckily, the 21st century has seen the arrival of mamy new useful technologies to increase business efficiency and profitability. That’s why we recommend using automated appointment software, where appointment reminders are sent at exactly the right time so you don’t have to worry about missing an opportunity to get patients in the door. 

In this blog, we’ll take a look at what happened at Conestoga Oral Surgery when they switched to automated appointment software. 


Automated Appointment Software at Conestoga Oral Surgery

Conestoga Oral Surgery is a busy full-service Oral and Maxillofacial Surgery practice with 3 locations in central Pennsylvania. They have been providing high-quality care to patients for over 35 years, but there was one area that wasn’t up to par – their appointment reminders. 

Initially, Conestoga Oral Surgery handled all their patient communications such as appointment reminders, practice updates, and appointment instructions manually. This was a difficult task for a multi-location practice with over 150 patients and in order to continue providing their patients with the highest level of care possible, they needed an automated appointment reminder system STAT. 

Like most technology, there were many types of automated appointment software for them to choose from. However, not all automated appointment systems are made equal. Conestoga Oral Surgery needed an automated appointment software that could integrate with their current DSN practice management system.

By saying goodbye to manual processes and switching to Intiveo, Conestoga Oral Surgery saw highly successful improvements. These improvements were obvious in three main outcomes.


Outcome One: 6 Hours A Day In Time-Savings

Time is one of the most important resources because we can’t get it back. That’s why automated appointment reminders can make a world of difference when it comes to your dental staff. Leveraging automation can reduce hours of manual processes for your staff so that they can focus on taking care of your patients.

Previously, the staff at Conestoga Oral Surgery spent between 3-6 hours a day manually calling patients to confirm and remind them of their appointments. But after finding an appointment reminder solution in Intiveo, Conestoga Oral Surgery quickly saw these numbers drop. The automated appointment software gave patients the option to select their preferred delivery method (by SMS, email, or voice message). And in turn, this did two things: One, staff no longer had to spend hours calling every patient that was booked in. Two, the timely and convenient reminders made it easier for patients to remember their appointments on time, which increased their likelihood of showing up. 


Outcome Two: Better Patient Engagement Levels With Two-Way Chat

As we’ve noted already, Conestoga Oral Surgery turned to manual phone calls and some emails as their main form of communication with their patients. So when they introduced Intiveo’s two-way chat feature, they were surprised to see how many of their patients actually preferred to communicate over chat. 

Having a system in place that enables patients to easily communicate with their dental practice is crucial for engagement. And through Intiveo’s global chat, Conestoga Oral Surgery has been able to engage over 150 of its patients in real time across all 3 locations.


Outcome Three: A 200% Increase In Online Reviews 

In the topic of engaged and happy patients, requesting online reviews from them should be easy. But with so many different tasks in a day, it can also be easy to let reputation management processes slip through the cracks.  

A practice like Conestoga Oral Surgery prides itself on being a patient-centered organization and is committed to providing the highest standard of care. This is the type of service that got them their 50 stellar online reviews. What they didn’t know was that they had hundreds of satisfied patients that were only discovered when they implemented Intiveo’s reputation management tool, Social Reviews. 

This tool automated direct feedback requests from their patients while their experience was still fresh in mind, and prompted happy patients to leave online reviews. This resulted in a whopping 200% increase in online reviews. 


Intiveo’s Solution

online forms

Among all the automated appointment software solutions on the market, we will always recommend the one we know best. The team at Intiveo took their time in creating an intuitive appointment reminder solution tailored to meet your patient’s needs. As a result of this process, we came up with Intiveo’s patient communication software.

Intiveo is a leading patient communication software that helps dental practices of all specialties automate their day-to-day communications, increase patient retention and improve the overall quality of patient care.

Our platform is designed to help dental practices run more efficiently and effectively with an extensive set of features that includes:

  • Automated appointment and recall reminders
  • Pre-screening surveys
  • Digital forms
  • Two-way chat in real-time
  • Automated follow-up messages
  • Personalized post-appointment surveys

Book a 30-minute meeting today to see how Intiveo can help your dental practice start connecting with your patients today. 


Automated Appointment Software at Your Service

In seeing how Conestoga Oral Surgery successfully implemented an automated appointment software within their practice, we can also see how automated reminders have benefitted the practice. Maintaining timely and convenient communication between patients and their dental providers creates a happier, more engaged environment. This tool has also allowed Conestoga staff to focus on supporting great oral health outcomes, rather than focusing on strenuous manual tasks and playing a dreaded game of telephone tag.

Get started with automated appointment software today!