Q&A: Patient Communication for Multi-Clinic Practices

Providing consistent and personalized communication across multiple locations can be a big feat. Especially in today’s climate, so many offices are unfortunately just struggling to stay afloat. But providing seamless patient communication could be exactly what many multi-location practices need to keep up.

In the past few months, we have seen a trend in the market where a lot of offices are deciding to consolidate. So to help, we conducted a Q&A with our CEO, Josh DeVries, to help practices better understand just how important patient communication can be for multi-clinic practices.

Why is patient communication important?

Patient communication is one of the strongest tools there is for providing great patient care and improving satisfaction. In fact, patients are so accustomed to excellent communication in other industries, they now expect the same from their healthcare providers. For example, with a good communication cycle in place, you’re ensuring that you’re not going to let anyone fall through the cracks. And this will ultimately help you keep your patients engaged and retain their loyalty

With the way things have changed in the dental industry, providing excellent communication throughout the patient journey has never been more important. For example, with the new healthcare protocols of minimizing contact with patients; innovating how you communicate is crucial for ensuring you are still meeting patients’ expectations, engaging them, and earning their loyalty.

How is patient communication different from group practice?

When you are managing patient communication for a group practice, you want to ensure a consistent voice is being portrayed. With manual communication, you are relying on your team to convey your brand, voice, and tone throughout their interactions with your patients; however, this becomes much harder when you are managing multiple offices with several staff. Automated communication allows you to ensure that communication with your patients is consistent and on brand, creating the patient experience you want.

How does Patient communication help group practices Scale?

Building a group practice is a complex endeavor that requires your team to continually grow. While adding new team members, it can be difficult to train them on all aspects of your practice. Automating your patient communication allows your new team members to know that patients will show up prepared for their appointment, and they can focus on delivering the best in-office experience possible. Automated communication can help with reminders, getting patients to stay on track with their recurring appointments, and help manage the aftercare of a patient when they leave your office.

What are added benefits of using a single patient management software for group practices?

Using a single patient communication software allows for a single account to access each location. You can provide different user-based permissions so different users have access to the specific information relevant to them. There’s a hierarchy of user types such as global users, regional managers, office managers, etc.

One of the biggest benefits is the global management of newsletters, this allows newsletters to be sent by the marketing or operations team for all your locations.

How does Intiveo work if I’m using different practice management software in my offices?

Intiveo allows you to manage different practice management software simultaneously. You can create a group account with access to each location and create reports, view survey results, and track KPIs across all locations from a group view.

Looking for tools to help your practice improve patient communication? Click here to book a meeting!